Delaware North is a global leader in hospitality and venue management, known for driving innovation across major sports and entertainment venues. In 2024, at the TD Garden, they partnered with Listo to reimagine premium suite service with cutting-edge guest-facing communication technology.
Before Listo, suite guests relied on call buttons or verbal requests to communicate with staff – a process that often led to delayed responses, limited transparency, and inconsistent service. To elevate the premium suite experience at TD Garden, Delaware North implemented Listo's real-time service request platform.
"Communication is the baseline for any successful relationship– whether that's staff-to-staff or guest-to-staff. If we can improve that communication in any way, it ultimately supports the enterprise priorities we care most about."
– Chris Zwaska, Senior Director, IT at Delaware North
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