Pechanga Resort Casino is one of the largest and most prestigious resort properties on the West Coast, featuring a luxury hotel, championship golf course, multiple restaurants, an expansive casino, and a resort-style pool complex.
Before Listo, Pechanga’s staff had to manually check in with guests to anticipate their needs which often led to missed opportunities, delays in service, and guest interruptions. Leadership also faced operational challenges: avoiding sudden kitchen spikes, tracking team performance, and scaling service without overloading staff. The resort needed a smarter, more efficient way to meet rising guest expectations.
"Since we added Listo, the guest is able to call for the level of service they need—at their leisure. We’re seeing more revenue per guest, better service times, and smoother kitchen operations. This was welcomed by every one of our staff members."
– Ryan Sharpe, Director of Beverage, Pechanga Resort Casino
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