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Hotels

Intelligent staff coordination for modern hospitality

See how Listo is helping hotels transform guest service delivery while optimizing operational efficiency.
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Used by the world’s leading hotels

Listo in action

Eliminating wait times and service complaints at Pechanga Resort & Casino

By unifying every touchpoint of service delivery, Listo is helping Pechanga Resort & Casino deliver a premium experience to their cabana and daybed guests - setting new standards for both guest satisfaction and operational excellence.
7000+
Guest requests
5 min
Average response time
Pechanga’s tech gap

Delivering high-quality cabana service with outdated infrastructure

Pechanga’s cabana guests expect seamless, on-demand service that provides both privacy and instant access to staff. But the underlying service infrastructure created significant challenges for Pechanga’s poolside staff, which impacted both guest satisfaction and operational efficiency:
Balancing attentive service without annoyance became a constant staff challenge
Guests were facing delays and disruption when requesting basic services
Limited visibility made it impossible to optimize service delivery across staff
The Listo solution

Modernizing service delivery across dozens of luxury cabanas and daybeds

Through our unified Listo platform, Pechanga transformed Pechanga’s poolside service delivery while maximizing operational efficiency. By implementing Listo across their 30+ luxury cabanas and daybeds at The Cove:
Guests request service instantly through tablets or QR codes, ensuring privacy while maintaining constant access to staff
Service requests are automatically routed to the right team members, eliminating delays and coordination challenges
Real-time dashboards give managers complete visibility into service delivery and staff performance across

Deliver a new type of guest experience through streamlined venue operations

Strengthen staff coordination, task management, and fan satisfaction through one unified platform.
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Listo was able to assist in streamlining our Cabana service system and has aided in eliminating previous wait times and service complaints.
Eric Van Bussel
Director of Food & Beverage at Great Wolf Lodge
Listo was able to assist in streamlining our Cabana service system and has aided in eliminating previous wait times and service complaints.
Eric Van Bussel
Director of Food & Beverage at Great Wolf Lodge
Use Cases

Unified operations for every part of your hotel

Listo seamlessly connects every department in your hotel, creating a unified service experience. Whether it's room service, cabana & pool service, or dining operations, your teams have the tools they need to excel.

Room Service & Housekeeping

Guests request room service or housekeeping through Listo's intuitive interface. Staff receive automatic notifications when rooms are ready for cleaning.

Cabana & Pool Service

From ordering food and beverages to requesting fresh towels or booking spa services, guests can make requests with a simple scan. Real-time communication ensures staff respond quickly, enhancing the luxury poolside experience while optimizing operational efficiency.

Restaurant & Bar Operations

Coordinate service across your entire dining operation in real-time. From kitchen coordination to table maintenance, every request is instantly routed to the right team member.
Get rid of old tech

Turn operational friction into guest satisfaction

Our intelligent platform connects your entire organization through real-time communication and task management, making it easier to provide the world-class customer experiences that your team strives for.

Real-time communication

Enable seamless staff-to-staff communication with one-touch service requests and real-time status updates.

Smart task assignment

Streamline staff coordination with click-and-go task management and automated notifications to connected smart devices.

Full operational intelligence

Track service delivery and staff performance in real-time across all departments and locations.
Resources

See Listo in action

The playbook on delivering better service operations for better guest experiences.
Case Studies

American Family Field

Discover how Listo helped transform Game Day operations for American Family Field, resulting to 0 Missed Restock Orders and a 67% Decrease in IT Downtime
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Blogs

Our thoughts on the future of venue management
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Press

Our products and tools featured in the press
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The building blocks of better guest experiences

Get insights on optimizing venue operations, enhancing premium guest experiences, and maximizing staff efficiency.
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