Hotels

Pechanga’s tech gap

Delivering high-quality cabana service with outdated infrastructure

Pechanga’s cabana guests expect seamless, on-demand service that provides both privacy and instant access to staff. But the underlying service infrastructure created significant challenges for Pechanga’s poolside staff, which impacted both guest satisfaction and operational efficiency:

Balancing attentive service without annoyance became a constant staff challenge

Guests were facing delays and disruption when requesting basic services

Limited visibility made it impossible to optimize service delivery across staff

The Listo solution

Modernizing service delivery across dozens of luxury cabanas and daybeds

Through our unified Listo platform, Pechanga transformed Pechanga’s poolside service delivery while maximizing operational efficiency. By implementing Listo across their 30+ luxury cabanas and daybeds at The Cove:

Guests request service instantly through tablets or QR codes, ensuring privacy while maintaining constant access to staff

Service requests are automatically routed to the right team members, eliminating delays and coordination challenges

Real-time dashboards give managers complete visibility into service delivery and staff performance across

Deliver a new type of guest experience through streamlined venue operations

Strengthen staff coordination, task management, and fan satisfaction through one unified platform.

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Listo was able to assist in streamlining our Cabana service system and has aided in eliminating previous wait times and service complaints.

Eric Van Bussel

Director of Food & Beverage at Great Wolf Lodge

Listo was able to assist in streamlining our Cabana service system and has aided in eliminating previous wait times and service complaints.

Eric Van Bussel

Director of Food & Beverage at Great Wolf Lodge

Use Cases

Unified operations for every part of your hotel

Listo seamlessly connects every department in your hotel, creating a unified service experience. Whether it's room service, cabana & pool service, or dining operations, your teams have the tools they need to excel.

Room Service & Housekeeping

Guests request room service or housekeeping through Listo's intuitive interface. Staff receive automatic notifications when rooms are ready for cleaning.

Cabana & Pool Service

From ordering food and beverages to requesting fresh towels or booking spa services, guests can make requests with a simple scan. Real-time communication ensures staff respond quickly, enhancing the luxury poolside experience while optimizing operational efficiency.

Restaurant & Bar Operations

Coordinate service across your entire dining operation in real-time. From kitchen coordination to table maintenance, every request is instantly routed to the right team member.

Get rid of old tech

Turn operational friction into guest satisfaction

Our intelligent platform connects your entire organization through real-time communication and task management, making it easier to provide the world-class customer experiences that your team strives for.

Real-time communication

Enable seamless staff-to-staff communication with one-touch service requests and real-time status updates.

Smart task assignment

Streamline staff coordination with click-and-go task management and automated notifications to connected smart devices.

Full operational intelligence

Track service delivery and staff performance in real-time across all departments and locations.

Resources

See Listo in action

The playbook on delivering better service operations for better guest experiences.

Case Studies

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